Refund & Cancellation Policy

Last updated: January 18, 2026

Due to the digital nature of our postgraduate courses and live sessions, refunds and cancellations are limited. Please read this policy carefully before enrolling or booking any session.

1. General Policy for Courses

All course enrollments and payments are non-refundable once you have been granted access to course materials or attended any live session.

2. Live Sessions – Refund & Cancellation Rules

Live interactive sessions are premium, limited-capacity features with specific refund and cancellation conditions. Session fees may vary depending on the final number of participants (the more students, the lower the per-student fee may be).

Booking & Payment: A session becomes active only after full payment is completed following admin approval. Session fees are determined based on the confirmed number of participants.
Automatic Cancellation: If payment is not completed at least 24 hours before the scheduled start time, the session will be automatically cancelled without notice or refund eligibility.
Rescheduling Requests: If payment has been made and the session is active, you may request a reschedule only if the request is submitted more than 4 hours before the original start time.
Reschedule Approval: The instructor has the sole discretion to approve or reject any reschedule request. If approved, the session will be moved to the new agreed time slot. If rejected, the session will remain at the original scheduled time.
Refunds for Live Sessions: Once a live session is active (payment completed and session started), no refunds will be issued, regardless of attendance or participant count.
Exceptions: Refunds may be considered only in cases of technical failure on our side (preventing session access) or if the session is cancelled by the instructor/admin (full refund within 7 business days).

3. Exceptions for All Services (Courses & Live Sessions)

Technical failure preventing access – within 48 hours of enrollment/payment (if unresolved)
Service cancelled by us – full refund within 7 business days
Exceptional medical/emergency circumstances – considered case-by-case (final decision rests with us)

4. How to Request a Refund

Submit your request via email to Shaimaaselim84@gmail.com including your enrollment/session ID, reason, and any supporting documentation. Approved refunds are processed to the original payment method within 10–14 business days.

5. Important Notes

Session fees are calculated and may differ based on the number of confirmed participants.
No partial refunds are available once any part of the service (course materials or live session) has been accessed.